We happen to think customers are also people just like us, who only want to
get their problems resolved with the least amount of hassle. So we created
Ten Commandments about how we operate our business, based on the "do unto
others…." philosophy. Here they are:
1. Specialize in residential service -- very few homeowners have major
disasters; they just need a few things fixed. Therefore….no job is too small.
2. Be easy to reach -- have real people answer our telephones, not machines.
3. Give Same Day Service -- if you call before 9 am, we'll have an electrician at your home today.
4. Be On Time -- you don't need to wait all day...we'll give you a two hour window of when we'll be there.
5. Keep hundreds of parts on our trucks -- in most cases we fix your problem today, not tomorrow.
6. Have Uniformed Electricians -- all techs in marked trucks, in uniform, with Photo ID badges, have been criminal background checked and drug tested before arriving at your home...for your peace of mind.
7. Be Master Electricians -- trained to fix your problem right the first time.
8. Give Up Front Pricing -- you know the final price before the job starts.
9. Guarantee the Work -- Satisfaction guaranteed or your money back, no questions asked.
10. Require Report Cards -- one of our Customer Service Reps will call you after the job to make sure the work is completed to your satisfaction.